PRIVACY POLICY

Home Brewtique Ltd. (“HB”, “us”, “we”) is committed to respecting your privacy and the privacy of every visitor to our website. The information we collect about you will be used to fulfil the required services and enable us to improve how, as a company, we service you.

HB is a “data controller”, this means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

This policy together with our Terms and Conditions and any other agreement between you and us sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Home Brewtique.

Should you have a question about the data we store, our contact details are:

info@homebrewtique.com
+44 (0)1727 830054

74 Beaumont Avenue
St. Albans, AL1 4TP
UK

 

Information we collect about you

The information that we collect about you will only be used lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018) All data is retained within the United Kingdom, or transferred only to ‘third countries’ where ‘adequacy of protection’ or specific certification as defined by The GDPR has been confirmed.

We may collect and process the following data about you:

  • information that you provide by filling in forms on our website homebrewtique.com or at events where you might sign-up to hear from us or pass us your business card.
    • This includes information you provide at the time of registering or at any subsequent point. As part of the sign-up process, we’ll ask for you to fill in a form that will tell us your:
      • Name
      • Address
      • Email
      • Phone number
      • Birthday
      • Favourite Beer Style
      • Brewing History
      • Current Brewing Equipment
  • We keep a record of all purchases and shipments made to you – however we do not hold any payment information as this is all processed by our 3rd party Payment Processor Stripe.
  • if you contact us, we may keep a record of that correspondence;
  • any testimonials or reviews shared with us may be used in marketing material either printed or digital. We will only use your first initial and surname to keep your full identity private.
  • we may also ask you to complete customer satisfaction surveys that we use for our own research purposes, although you do not have to respond to them;
  • We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical information about our users’ browsing actions and patterns, and does not identify any individual. Again, this is common and fundamental to most online businesses and helps us understand how our website is being used and areas of it we could improve in the future
  • details of your visits to our website may be captured anonymously by HeatMaps or recordings to assess the customer journey.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Unless otherwise required by law, your purchase data will be stored for a period of 7 years after our last contact with you/or last purchase, at which point it will be made anonymous or deleted.

You may unsubscribe from any of our mailing lists at any time.  We will periodically clean our mailing lists to remove people who have not opened any of our mailings over a period of several years.

Third Parties:

  • Google Analytics – uses cookies to track data anonymously to allow us to analyse our website visitors and provide a better service.
  • Facebook Pixel- This website uses retargeting services from the social network Facebook. Facebook collects certain information via cookies to determine which web pages are visited. This data is then used to associate your browser with interest and demographic categories, and serve Facebook ads based on your past visits to this website. Please note that any information collected by Facebook via cookies is not linked to any customer’s personal information collected by us.
  • MailChimp – If you have opted into our mailing lists your contact info is stored with them.
  • Survey Monkey – exit survey and other customer satisfaction and information surveys
  • Fresh Chat – On-line chat system will have your contact details as entered to the chat system.
  • Stripe Payments – Payment Gateway processor.
  • LinkDigital – website developer has access to our order history data and account log-ins.
  • Social Media Platforms – This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question.  Users are advised that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Cookies

HB uses cookies to distinguish you from other users. This helps us provide you with a good experience when you use our website and also allows us to improve our services.

Please note that it is possible to disable cookies being stored on your computer by changing your browser settings. However, our website may not perform properly or some features may not be available to you if you disable cookies.

Where do the cookies come from?

  • The software that runs this site (WordPress) may transfer a temporary cookie so it can keep track of what it’s doing. As it’s temporary it may be deleted when you leave the site.
  • So that we can measure the popularity of posts, where people come from and other general statistics, this site uses Google Analytics as well as FaceBook Pixels. It may store cookies to track new and repeat visitors. It does not have any detail on who you are.
  • Advertising links can use cookies to track from which site you came from. Some of those will be for affiliate links where cookies are used in tracking and within payment systems.
  • If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

  • Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
  • These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Cookie Removal

If you wish to know how to remove cookies then AboutCookies.org should be of help.

Where we store your personal information

The data we collect from you is stored in the European Economic Area (“EEA”) but may be transferred to and stored at a destination outside of the EEA. It may also be processed by 3rd parties operating outside of the EEA. By submitting your personal data, you agree to this transfer, storing and processing.

Your passwords are stored on i20 servers in encrypted form. Besides the 3rd party tools we use to offer you the best service, we do not disclose your account details, postal or email addresses to anyone except when legally required to do so.

Protection of Personal Information

Sensitive information between your browser and our website is transferred in encrypted form using Secure Socket Layer (“SSL”). When transmitting sensitive information, you should always make sure that your browser can validate the Home Brewtique certificate.

It is your responsibility to keep your password secure. Once we have received your information, we will use strict procedures and security features to try and prevent any unauthorised access.

We use industry-standard efforts to safeguard the confidentiality of Data, including encryption, firewalls and SSL (Secure Sockets Layer). We have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your Data.

How we use your information

The legal basis for processing your data is based on our legitimate interest to do so based on the information you have provided to us. We use information held about you (and information about others) in the following ways:

  • to provide you with our services;
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • to ensure the content on our website is presented in the most effective manner for you and your computer or mobile device; and
  • to notify you about changes to our service.

Disclosure of your information

We may disclose your personal information to any partner of Home Brewtique and/or a member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets;
  • if HB or substantially all of its assets are acquired by a third party; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of HB, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

Your rights

We expect the information we hold to be accurate and up to date. You have the right as an individual to find out what information we hold about you and make changes if necessary; you also have the right, assuming we are not obligated by law to refuse, to ask us to stop using the information. To have your information erased or rectified, please contact info@homebrewtique.com.

Unless we are precluded from doing so by law, you have the right to object to our processing of your data at any time either via the unsubscribe link included on all emails we send, or by contacting us and requesting that processing of your details be restricted or erased.

You also have the right to request the transfer of your information to another party, and to lodge a complaint with the Information Commissioners Office if you believe that “HB” has not complied with the requirement of GDPR with regard to your personal data.

Unless otherwise required by law, your data will be stored for a period of 7 years after our last identifiable contact with you, at which point it will be made anonymous or deleted.

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to:

Home Brewtique
info@homebrewtique.com
+44 (0)1727 830 054

If you have a concern about how we handle your data, or you would like to lodge a complaint, you may do so by contacting The Information Commissioners Office.